Return Policy


We give a 30-day trial period on all products. If you are not satisfied for any reason please call 720 213 8099 X1 to set up a return.

If you were not charged for shipping on your initial delivery you will only be charged for the return shipping. A 10% restocking fee is also charged on all returned or canceled merchandise (unless the merchandise is deemed un-repairable in the field by an authorized service provider). Returns must be arranged within 30 days of receiving the product. You must receive a Return Authorization number from us in order to return the product.

The following information is required to obtain a Return Authorization:

A. Model number

B. Serial number

C. Accurate reason for the products being returned

Products being returned must be disassembled and packaged in the original box or comparable package.

Altitude Fitness is not responsible for the disassembly of the product. Once the product is packaged, we will coordinate a freight carrier to pick up your machine.

Upon receipt at our warehouse we will refund the purchase price (price of machine plus tax) less the restocking and freight fees. All products must be returned in good condition and with all paperwork, parts and accessories or an additional restocking charge up to 25% may be added.

You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned product.

Once a Return Authorization number is issued, the product must be returned within 30 days of the issuing date or the Return Authorization number will become invalid.

Any item that is returned more than 30 days after delivery will not be eligible for a refund.

We only replace items if they are defective. If you need to exchange it for the same item, send us an email at
If we are doing an exchange of your product, the unit being returned must be received back to Altitude Fitness within 30 days from the delivery date of the new machine or you agree to pay Altitude Fitness the full retail cost of the machine

Our receiving address is: 7975 E Harvard Ave #A, Denver Colorado US 80231

These terms and conditions are subject to change without notice.